OWNERS

Effective marketing is an important part of minimizing vacancy and finding a qualified tenant.

Champion Investments focuses primarily on online rental advertising, where most prospective tenants begin their housing search. Available properties are marketed through our property management platform and distributed to applicable online rental-listing websites to reach prospective tenants throughout the area.

Our marketing may also include:

• Property photos and detailed, accurate descriptions designed to showcase the home and its features.
• Rental signage at the property when appropriate.
• Promotion through Champion Investments' website and online presence.
• Responding to prospective-tenant inquiries and coordinating property showings.
• Marketing to prospective tenants relocating to or already living in the surrounding area.

We continually monitor interest in each available property and can discuss rental pricing or marketing adjustments with the owner when market response indicates they may be appropriate.

Our goal is not simply to rent a property as quickly as possible, but to market it effectively, obtain a competitive rental rate, and place a qualified tenant who meets our screening standards.

Rent payments are monitored closely throughout the month. If a tenant has not paid as required, our office begins the appropriate collection process promptly. Non-payment notices are generally sent on the 6th of each month, and when necessary, we proceed with the next steps available under the lease and North Carolina law.

Owner books are closed on the third Tuesday of each month, at which time monthly accounting is finalized and owner statements and disbursements are processed.

When a matter requires legal advice or representation beyond the scope of property management, we can assist the property owner in coordinating with an attorney.

Finding a qualified tenant is one of the most important parts of protecting your rental investment.

Champion Investments handles the application and screening process for prospective tenants. Every adult age 18 or older who will reside in the property must complete an application and be approved. 

Our screening process may include:

• Credit history and consumer-report review.
• Eviction and rental-history screening.
• Criminal background screening when legally   permitted and relevant.
• Employment and income verification.
• Verification of prior landlords and rental payment history.
• Review of supporting documentation when additional verification is necessary.

Applicants must also meet Champion Investments' established rental qualification guidelines, including our income and affordability requirements.

Once an applicant is approved and the property is secured, our team prepares the required lease documents, addenda, and move-in paperwork. Before possession is released, we confirm that required documents have been signed and required move-in funds have been received.

Our goal is to provide owners with a consistent, thorough, and documented leasing process while complying with applicable fair housing and rental laws.

Protecting and maintaining your investment is an important part of preserving property value and providing residents with a safe, well-maintained home.

Champion Investments coordinates maintenance and repairs through qualified maintenance personnel and independent contractors familiar with the properties we manage. When a maintenance issue is reported, our team works to evaluate the problem and arrange appropriate service as efficiently as possible.

Some repairs require specialized trades or outside vendors. These service providers are independent contractors and are not employees of Champion Investments. Their pricing, scheduling, availability, and workmanship are ultimately controlled by the individual contractor or company performing the work.

Champion Investments will assist in coordinating repairs, communicating with vendors, reviewing invoices, and addressing concerns when they arise; however, we cannot guarantee a contractor's pricing, availability, completion time, or workmanship.

When appropriate, owners will be contacted regarding significant repairs or expenses in accordance with the management agreement.

Champion Investments uses AppFolio property management software to track the financial activity of the properties we manage.

Owners receive detailed monthly statements showing rental income, expenses, maintenance charges, and other financial activity associated with their property. AppFolio also provides owners with secure online access to statements and other account information.

Owner accounting is finalized when we close our books on the third Tuesday of each month, at which time monthly statements and owner disbursements are processed.

Champion Investments does not charge a start-up fee to begin marketing your property or establish your management account.

We also do not charge a monthly management fee while the property is vacant. Once a tenant takes possession, our regular monthly management fee begins in accordance with the property management agreement.

Leasing, renewal, maintenance coordination, and other applicable fees are outlined clearly in the management agreement so owners understand the cost of our services before getting started.